• slidebg2
    MEASURING THE RETURN ON TIME:
    Centralize Your Calls with Traver Connect &
    Measure the Impact of Freed-up Service Advisors

    CSI
    Improves

    Dollars Sold
    Per RO Increases

    RO Counts
    Increase

    Shop Culture
    Improves
  • slidebg2
    FREE-UP YOUR ADVISORS
    Free up 2+ Hours per Day

    Inspections, Menu Selling & Active Deliveries
    all require the same thing: FREE TIME

    Give 2+ Hours/Day back to your Service Advisors
  • slidebg1
    The Best View of BIG DATA™
    Key Geo-Data and Customer Trends are tracked in real-time
  • slidebg1
    NOTHING GETS FIXED
    until the phones get answered properly

    Imagine the impact of a consistent call handling and
    scheduling process on your service department

Our Approach

Our BIG IDEA is simple: “WOW” every customer, free-up your Advisors so they can care for and sell to the needs of your customers while we track key data that puts you on TOP of your business!

WE'RE PASSIONATE ABOUT “WOW”

Give us your busy phones and we’ll transform those problems into profits. We will be in constant pursuit of “WOW” with every customer-on your behalf!

WE BUILD CUSTOM SOLUTIONS

Each dealership is unique. We build your solution to fit your dealership's needs.

100% MEASURABLE GROWTH

This is where we can REALLY shine for your dealership. We’ll both save you money AND increase your profitability. Our solution is less than half of the cost of your own SERVICE BDC. Then we’ll help create NEW RO REVENUE in 4 categories. Ask us how!

INBOUND & OUTBOUND CALLS

Whether you are trying to address inbound or outbound calls, we’ve got you covered! Just ask us how!

RETURN ON TIME

The impact of freed-up time for your Advisors is tracked. Watch your shop metrics grow with these best practices in place.

BIG DATA & REAL-TIME INSIGHT

We can’t wait to put you in the “catbird seat”!  Our web dashboard doesn’t exist ANYWHERE in the industry, giving you a competitive advantage. You’ll flip when you see the BIG PICTURE!

Our Vision

We start with “WOW”, which frees-up your Advisors and ultimately puts you in “the catbird seat” - on TOP of your business!

DRIVE PRE-SELL REVENUE

Our technology and integrated systems allow us to make the right recommendations and schedule more business. Imagine the impact of pre-sell revenue that averages an additional $65 on 30% of your calls.

IMPROVE RO COUNT & DOLLARS/RO

Freeing up time for Service Advisors to sell means more RO’s and more dollars per RO. Test us on this-your only regret will be not starting sooner.

IMPROVE RETENTION & REDUCE DEFECTION

Defection can start with the inbound appointment call. Retention starts with a consistent experience.  Let Traver Connect turn your phone problem into profit!

PUT YOU ON TOP OF BIG DATA™

Let your leadership team see your service department like never before (you'll have to see it to believe it!)

RETURN ON TIME

Free up your service advisers so they can focus on customers and improve customer experience.

“WOW" YOUR CUSTOMERS

From our warm, friendly tone, to our proven system that gives a fantastic lasting impression over the phone.

Traver Connect is focused entirely on driving excellence to your service drive. Everything we do is designed around improving customer experience. And, instead of putting the burden on your dealership to hire, train and implement these processes, Traver Connect provides a turn-key solution that centralizes the inbound calls and frees up your Advisors to better serve your customers. That means more time to sell with the right tools to track and simplify this entire process. That’s Traver Connect.

Our Founder, John Traver has over 25 years creating business development solutions for the automobile industry. After selling his previous company, Traver Technologies to ADP, he moved on to his next challenge-retention in the service drive through business development best practices.

TIRED OF MISSED CALLS?

We’ll have you covered.

Our Working Power

Real results of problems turned into a profit with Traver Connect Clients…

Average time to answer

65

Seconds

Before Traver

21

Seconds

After Traver

IMMEDIATE INCREASE IN SHOW RATES

81%
Before Traver
94%
After Traver

13

ADDITIONAL RO’S FOR EVERY 100 CALLS WE HANDLE

1ST YEAR SERVICE RETENTION

27%
1st Year
73%
15 Months Later

IMPACT OF THE 1ST SERVICE VISIT

ADDITIONAL PRE-SELLS IMPACT

0%
$0 Before Traver
40%
$65 After Traver

Case Studies

  • INCREASED:

    1.1 to 2.4 Hours/RO Sold

    Coleman Chevrolet · New Boston, TX

  • INCREASED:

    58 RO’s/Day TO 73 RO’s/Day

    $264.11/RO TO $281.27/RO

    Gulfgate Dodge · Houston, TX

Need S.O.P., Survey or “Inactive” Calls made?

We’ve got you covered!

Why Choose Us

Our three C’s:  Competence, Commitment and Collaboration.

WE ARE FOCUSED ON FIXED

Our passion is driving excellence to the automotive service drive. Our constant aim is to improve the customer experience. Our personnel, systems and tools are created to support your continuous pursuit of customer retention.

 

YOUR CUSTOMER MANAGEMENT PROCESS

It’s far more than just a call to us. It’s about process, information and impact. And you’ll find our solution goes beyond just a service. The tools are unique and our team of fixed ops professionals are ready and able to help you grow and retain.

 

INNOVATIVE & COLLABORATIVE

The Service BDC waters are uncharted for many. At Traver Connect, we haven’t repeated a year with the same tools yet. We’ll grow WITH you because you will be heard EVERY TIME.

 

Services We Offer

Turn-key solutions for Service BDC processes.

  • APPOINTMENT SCHEDULING

    Full coverage or backstop - Your appointment calls are in good hands.

  • SERVICE CRM SUPPORT

    We'll help you
    maximize the tools
    you are already
    paying for!

  • BIG DATA™ DASHBOARD

    Our platform tracks every call in real-time and provides valuable data 24/7.

  • OUTBOUND CAMPAIGNS

    We can handle outbound too. Inactive customers, S.O.P. calls, Surveys, you name it, we do it.

  • TEXTING PLATFORM

    Our SMS texting platform will free up more time for your Advisors-allowing them to communicate status and approvals with customers-saving both parties valuable time playing phone tag.

Articles


Testimonial: BMW - Sonic Automotive

Since our transition to Traver Connect we couldn’t be happier.

When we initially looked at going to an outside BDC to handle our service calls and appointment scheduling one objective we wanted to maintain was for our customers to feel they were working with an internal associate during each phone call (even though the service was being provided from an offsite location).

Our first attempt with a different vendor (not Traver Connect) did not fair so well and really did set back the morale of our internal associates.

Read More

Testimonial: Hyundai - Rick Case Group

With this store doing over 4,000 repair orders a month we definitely needed help with scheduling our clients appointments.

Immediately from the beginning of our business relationship with Traver Connect we noticed a positive change due to fewer phone calls coming into the service drive.

The impact was obvious: our service drive consultants were now spending less time on the phone and more time with our clients and consequently we are seeing measurable results.

Read More

Testimonial: Ohio Chevrolet

I WOULD LIKE TO TAKE THIS TIME TO GIVE A GREAT REPORT ON TRAVER CONNECT.

We are a growing dealership so consequently as our service department business increased the service advisors were getting overwhelmed with all the calls coming in.

They simply were not taking the time they needed to spend with the customers on the drive, so I reached out to Traver Connect.

Read More

Testimonial: The Kia Store

I would like to take this time to give a great report on Traver Connect. I am the Fixed Operations Director for 3 KIA stores in Louisville KY, we average about 60 customer pay RO's a day and the phones ring off of the hook non stop. We hired in house personnel to take these call when the advisors could not get to them, (which was most of the time) what I found is that to take care of the customer I was constantly getting on the advisors to make sure and answer the calls when the phone would ring, or I was constantly training personnel on how to handle certain calls, how to set a proper appointments, how to up sell services needed, the list goes on and on.

Read More

Testimonial: From a Long-Term Client

This program has taken our two stores in a direction that we did not anticipate.

Not only has it given my advisors more time to spend with customers, it has increased our CSI in several different areas, as well as our gross profit.

Initially we had our doubts when signing onto the program, because in the industry we are taught that never hearing the phone ring means "not making money".

Read More

Mobile Consumers Are Calling:

How Inbound Phone Calls Help Auto Dealers Win Customers, Influence Brand Loyalty

A Marchex Industry Trends Report

The massive rate of mobile phone adoption has ushered in a dramatic shift in consumer behavior for the U.S. automotive industry. Consumers researching cars, parts or services are no longer content to visit a website, fill out a form or send an email outlining their needs. With a smartphone in practically everyone’s hand, consumers want immediacy and human connection. In short, they want to talk.

Read More

Case Study: Coleman Chevrolet

The Challenge:

Being a dealership in a rural community has some unique challenges. How do you encourage and continue servicing customers who live anywhere from 14 to 40 miles from your business for vehicle maintenance? We recognized the issue and partnered with Coleman Chrysler Dodge Jeep for the best approach to customer service and retention.

Solution:

Created a Customer Service Priority #1 Initiative. This program starts by implementing best practices that continually support our efforts to provide the highest quality customer service to our customers.

Read More

Case Study: Gulfgate Dodge

The Challenge:

Fast-pace, exceedingly busy dealership in a large metropolitan area with limited internal infrastructure to handle the increase in customer calls volume due to advertising, sales and service. With limited staff and bandwidth to train and manage an in-house business development center, they required a solution that could help them the stay connected with and service a large customer base without sacrificing customer satisfaction and care.

Solution:

Find a business partner that is a seamless extension of the service desk that will represent the business in a professional and knowledgeable manner that is attentive to every customers phone service needs for both sales and fixed operations.

Read More

How it works!

Watch our simple overview video:


READY TO GROW?

More RO’s and More $ per!

Traver Connect

Testimonials


With Traver Connect scheduling our appointments and the manner in which their staff recommends services due on vehicles, we had the largest customer pay month ever. And that was out first month of doing business together!

Mark Perry
Service Director · Rick Case Hyundai

Speaking for my entire Service Department - if this tool was taken away, my advisors and customers would be devastated. Keep up the good work.

Tony Tisone · Fixed Ops Director, Toyota of Greensburg, Hyundai of Greensburg

What I didn't realize is that [ Before Traver Connect ] we were missing so many phone calls, our business has doubled due to the customer's always getting their needs met, and the phone is getting answered.

Scott Fraze
Fixed Ops Director · The Kia Store

I was impressed by the amount of thought and processes they put in place before the first phone call even rang.

Andrew P. Eytcheson
Service Director · Global Imports BMW

The first month was over 2,000 calls. Our appointments went up, our hours in the shop increased as well did our gross profit.

Ken Robinson
Service Director · Jeff Wyler Chevrolet of Columbus

Traver Connect is the best thing I have ever done for our Service Department.

Michael Coleman
Dealer
Coleman Motors

Traver Connect has saved me both money and time. It is a WIN-WIN for our dealership. I had my BDC up and running within 48 hours thanks to Traver Connect.

Richard Gonzalez
Service Director · Vera Cadillac

It's a no brainer to implement Traver Connect. The cost to hire the amount of quality individuals Traver Connect offers would be extremely expensive and a daunting task to manage in the dealership.

Dale Early
GM · Gulfgate Dodge

We have been very happy with every aspect of Traver Connect, their professionalism is outstanding and best of all they deliver on what they promise.

Andrew P. Eytcheson
Service Director · Global Imports BMW

CSI has risen 20 points and most of that can be contributed to the ease of making the appointment and the professionalism of Traver Connect!

Abeloff Nissan

Our History


2011

Opened Our Doors

The BIG IDEA: To centralize service appointment calls and the relative data for a dealership.

After building Traver Technologies in 1992, the front-end BDC solution for the automobile industry and selling the CRM and Consulting firm to ADP in 2000 John Traver built Traver Connect in 2011.

2012

Pre-Sell Process

Providing a consistent customer experience is critical. We added the “Pre-Sell Process” into the appointment call which dramatically increased the revenue impact for our client dealerships.

2013

Outbound Service Calls

Once we had the incoming call down to a science, we started chasing new business for our clients in the form of outbound calls.  From Special Order Parts calls to Inactive customers, we do it all with impressive results.

2014

NEW HEADQUARTERS

Staying in the Dallas market, we moved into our new Headquarters while expanding into a second facility: a 30,000 s.f. state-of-the art Business Center in the telecom corridor of Richardson, TX. Over 200 seats and growing!

2015

BIG Data™

We introduced our BIG Data™ Dashboard for Service Call Data. Our real-time tracking platform for geo-data, vehicle trends and customer information tracking. You’ll be excited when yours is up and populating!

More

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Call us for our complimentary assessment: (855) 891-0010


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